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Oops Unable to Enable the Pop Account Try Again

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When a user browses to RM Unify or uses an app on their device to access services federated to RM Unify, they see mistake "Oops, something went wrong". This tin be seen when:

  • on a networked PC, the user is browsing to the RM Unify SSO (single sign-on) URL.
  • on a mobile device, the user is opening a Microsoft app such as Microsoft� Teams.
  • on a mobile device, the user is browsing to RM Unify.

The most likely causes are:

  • The browser has been configured to block, or merely partially allow, cookies. RM Unify uses cookies to provide SSO functionality.
  • The browser or app has buried an RM Unify cookie from a previous session and the cookie has since expired, or cannot be decrypted.

The procedures below will aid you check your current configuration and to delete erstwhile or expired cookies from your device. Follow the applicative procedure(southward) below, testing RM Unify sign in once again after each ane.


Check your browser is configured to allow cookies

The steps to exercise this volition depend on the type of browser y'all are using. Given below are some examples:

Chrome browser:

  1. Open Chrome and browse to: chrome://settings/content/cookies?search=cookies .
  2. Under 'Cookies and site data', if you see Blocked then toggle the slider to enable the setting and ostend it at present shows 'Allow sites to salve and read cookie data (recommended)'.

Note: It is possible to go on the cookie setting every bit Blocked, but allow cookies for https://[*].rmunify.com nether the Let section. While this enables RM Unify SSO to work, the user will yet be unable to access other services such equally Microsoft 365, as these also crave cookies to exist allowed.

Microsoft Border:

  1. Open Microsoft Edge.
  2. Click 'More than...', Settings.
  3. Click 'View advanced settings'.
  4. Ensure that 'don't block cookies' is enabled.

Forcefulness sign out of all Microsoft 365 sessions

  1. Sign into the Microsoft 365 Admin Center every bit a global or user administrator.
  2. Click Users and select the affected user.
  3. Select the Business relationship tab.
  4. Browse down to the Sign Out section and click 'Sign out of all sessions'.
  5. Wait for 15 minutes for total sign out to complete.

Clear the browser cache and cookies

The steps to do this will depend on the type of browser(s) and device yous are using. Given below are some examples:

Chrome browser on a PC:

  1. Open Chrome and browse to: chrome://settings/clearBrowserData.
  2. Nether 'Time range', select 'All time'.
  3. Tick 'Cookies and other site data'.
  4. Tick 'Cached images and files'.
  5. Click Clear Data.

Chrome browser on an Android device:

  1. Open up the Chrome app.
  2. At the top right-manus side, click 'More...'.
  3. Click History, 'Clear browsing data'.
  4. Under 'Time range', select 'All fourth dimension'.
  5. Please make sure that 'Cookies and other site data' and 'Cached images and files' are ticked.
  6. Click Clear Data.

 Safari browser on an iPhone:

  1. Open up Settings.
  2. Select Safari.
  3. Click 'Clear History and Data'.

Sign out and clear the app-specific cache on mobile device

Complete the steps for each app you take installed. The steps may vary depending on the app and device you are using, please consult your provider'due south support site for farther information if required. Given beneath are some examples:

Microsoft Outlook app for Android or iOS:

  1. Open the Microsoft Outlook app.
  2. Click Settings.
  3. Select your RM Unify-linked business relationship.
  4. Click Reset Account.
  5. Click Continue to the bulletin "Resetting your account will restart Outlook, do you wish to continue?"

Microsoft Teams app for iOS:

  1. Open the Microsoft Teams app.
  2. Click Settings.
  3. Click 'Information and storage'.
  4. Click 'Clear app information'.
  5. Confirm that 'Done!' temporarily appears.
  6. Close the app.

Microsoft OneDrive for Android:

  1. Select and agree the OneDrive app icon.
  2. From the popular-up menu, select '(i)' - an App info screen volition exist displayed.
  3. Scroll down and select Storage.
  4. Select 'Clear cache'.
  5. Select 'Clear information'. "All of this application'south data will be deleted permanently. This includes all files, settings, accounts, databases etc." message may exist displayed
  6. Click OK.
  7. Close the app.

Delete your RM Unify account from the app

If in that location is an option to do this, select to remove your RM Unify account from the app. Given beneath is an example:

Microsoft Outlook for Android or iOS:

  1. Open the Microsoft Outlook app.
  2. From pinnacle-left, select the round icon.
  3. Click Settings.
  4. Select your RM Unify account and Click Delete Account.
  5. Click Delete to confirm.

Delete the app and reinstall

  1. Delete each app linked to your RM Unify account from your device.
  2. Reinstall the app from Google Play or the Apple App Store.
  3. Configure the app using your RM Unify business relationship.


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Source: https://support.rm.com/TechnicalArticle.asp?cref=TEC7027091

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